The Customer Care Representative collects payment for the repairs from customers, explains all repair order charges and maintains proper filing system for service repair orders. The CCR maintains constant customer contact and retention as well the Service Appointment Coordination. They coordinate and work effectively with other employees to resolve problems with warranty, internal or customer pay repair orders to ensure customer satisfaction.
The CCR workload can vary depending on the department load from each day. Regular responsibilities are listed below and include any other duties as assigned.
Professional handling of all incoming and outgoing
Appointment Scheduling and Service
Sanitizing cash office and waiting
Tracking Service appointments and checking for outstanding
Scanning of documents as
Uses computer and other record keeping systems to manage
Maintains an organized and professional
Greet all customers promptly, provides timely professional
Prepares the repair order for customer pick up by closing out the repair lines as
Maintains accuracy in close out to ensure the customer is billed the correct
Provides an explanation of the work done to the customer at the time of pick
Aid the customer with shuttle service or alternate transportation as
1 year of Customer Service
Must have pleasant and engaging
Must be able to work with the public providing customer service in an environment that may have background noise and distractions.
Organized and able to handle multiple
Able to answer multi-line phone system, with multiple
Computer skills, Experience with CDK/ADP
Excellent communication and listening skills, fluent in written and spoken 2nd language is an asset.