Surveillance Operator

Sonco Gaming

Grey Eagle Resort & Casino Job Posting Alert: Surveillance Operator – Job ID J0622-0175

Organization: Sonco Gaming
Job Title: Surveillance Operator
Job Type: Permanent Full Time
Location: Calgary, Alberta, Canada

Surveillance Operator

Company Bio
Come… Enjoy… Work in a fast paced, dynamic environment. Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s number one entertainment facility. We are looking for talented, energetic and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits and opportunities to grow your career.

Position Overview:
The Surveillance Operator monitors the premises using electronic surveillance equipment and reports suspicious activities in compliance with site policies and procedures, internal control procedures and Alberta Gaming & Liquor Commission (AGLC) terms and conditions.
• Maintain valid AGLC license and pass criminal record check.
• Reports to the Surveillance Supervisor and the Interim Surveillance Manager.
• Completes routine surveillance of the gaming floor identifying potential problems, such as poor game protection, suspicious individuals, and acting as a support unit to other departments in relation to the protection of company assets.
• Strictly adhere to the compliance of all departmental policies and procedures, AGLC and internal control policies.
• Maintains accurate logs of all procedure violations or completing reviews of all material that is pertinent to site operations.
• Promote and maintain the utmost integrity and the highest caliber of customer service and respect to all patrons, employees and AGLC personnel
• Provide evidence in legal matters that have resulted from criminal charges against patrons or employees.
• Maintain awareness of gaming operation at all times and comply with security policies and procedures in order to secure company assets.
• Additional duties, which are consistent with the position summary, may be assigned.

Education and Experience:
• High school diploma or equivalent working experience.
• Previous experience in surveillance, or IT related work.
• Knowledge of and experience in operating CCTV equipment

Knowledge, Skills and Abilities:
• Must have excellent attention to detail with ability to gather knowledge of all operating departments, policies and procedures. Must possess excellent observational and communication skills. Must be able to detect schemes or cheating activity aimed at the casino or its guests.
• Knowledge of and experience with closed circuit television equipment.
• Possesses detailed knowledge of casino table games, slots, poker policies, cash/slot cage, and count room policies and procedures.
• Good customer service skills and ability to communicate clearly and effectively to verbalize incidents and daily happenings along with strong reading and writing skills for detailed and accurate reporting purposes
• Good memory is essential with the ability to respond appropriately and in a timely manner in emergency situations.
• Shift work required as well as the ability to sit for long periods of time in a small semi-lit environment.

We thank all applicants, however, only those considered for an interview will be contacted.  No phone calls please.
* Priority will be given to Tsuut’ina Nation members.


  • Surveillance Operator

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